Tip 2 out of 12: When is it best to drop by for a visit with a social worker?
This week’s tip covers a particularly interesting point to consider when it comes to developing a referring relationship with your social workers. At our last Hurricane Boot Camp, I showed a video where I conducted several interviews with Social Workers who work/worked at Hospitals, SNFs, Hospice, and more.
I asked them who they refer, why they do so, how they want to be approached, what their pet peeves are, and more. When I asked them about drop by visits, I explained that in a marketing position, we have to do this as part of our job. Their response was surprising even to me.
They both said they understand that, and will allow drop by visits. However, they told me that they prefer the marketing people who come by randomly vs. those who come the same time/day each week, week after week after week. This really surprised me, as I never thought about it, but I always did that.
I randomly visited my accounts each week so I almost never came to the same account at the same time or day as the week before. They felt people who come same day/time each week were stopping by en-route to somewhere else and truly did not care to develop a relationship with them. I KNOW! CRAZY RIGHT? That’s what they told me during the interview.
The individuals who came by randomly, always mixing up their visits, appeared to be doing anything they can to catch at a good time, so if they had a moment, they would meet with them for a quick visit because they “earned the time”. Interesting indeed!
The other shocking discovery they told me was Friday afternoon is the WORST time to stop in for a drop by visit (IF you’re new to them) because that’s their busiest time of the week, trying to get the discharges prepped for the weekend so they can get home at a decent hour.
When we show up for a drop by visit then, it’s extremely irritating and that will be a huge turn off to them. I reminded them that I often came by on a Friday afternoon, and they said that was OK because “We knew you and you could help us with our discharges.”
So what did we learn from that statement? Only come by on Friday’s if your relationship is established as that’s when you are highest likely to get a referral, but if you’re new, don’t come in because you’re doing more harm than good!!!
We hope you enjoyed today’s tip! If you are ready to take your business to the next level, consider some of our holiday deals going on now until Dec 14th. Give yourself the gift of Home Care Marketing Training and SAVE with the following products:
- The Ultimate Referral Package
- Hurricane University
- Boot Camp Trifecta
President and Owner of Hurricane Marketing Enterprises
Steve Weiss has been in Marketing and Sales his entire life. At age 14, he owned “Neighborhood Kids Landscaping Services” where he cared for lawns around his school schedule. While in College, he sold Cutco Knives, and his honors received then were “Top Sales Rep” in 2000, he helped the Middlesex office have its first Million Dollar year in 2001, and ran the number 1 branch in productivity in the company (out of 400 locations) in 2002.
In 2005 Steve joined Care Choice (A Private Pay Home Care Company) and grew it from 16 active clients to maintaining a census of over 100, growing annual revenues from $750,000 to nearly $5 Million in just 4 short years. Eventually, he became Vice President and partner before selling the company to Senior Bridge. During his time there, Steve was recognized 14 for 14 months straight as a Top Sales Person in Inquiries, Starts, and New Revenue.
In June of 2012, Steve founded and became the President of Hurricane Marketing Enterprises where he currently is a Motivational Speaker, Business Seminar Leader, and Consultant/Coach to clients across the country.
Steve is happily married to his beloved wife Susan, and is the proud father of Steven, Sydney and Sienna who are the light of his life. Lastly, Steve went to school to be a Minister and aspires to accomplish that mission as a second career by age 45.
Latest posts by Steve "The Hurricane" (see all)
- Should You Use An After-Hour Answering Service? - January 3, 2019
- Public Webinar: The State of Home Care Entering 2019 - December 14, 2018
- Tip 12 out of 12: The End All Be All - December 14, 2018